Privacy Policy

Last updated: July 9, 2026

DOORFRAMER, Inc. operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). DOORFRAMER, Inc. is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or that has been de-identified. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment confirmation, and other payment details.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including items you view, add to your cart, add to a wishlist, purchase, return, exchange, or cancel, and your order history. For trade/wholesale account holders, this also includes account-specific pricing, payment terms, and order volume.
Communications with us including the information you include in customer support inquiries.
Device information including your device, browser, network connection, IP address, and other identifiers.
Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, place an order, set up a trade account, or contact us.
Automatically through the Services, including from your device when you visit our website and through cookies and similar technologies.
From our service providers, when they collect or process personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

We may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. To process payments, fulfill and ship orders, manage your account, facilitate returns and exchanges, administer trade/wholesale account terms, and provide customer support.
Marketing and Advertising. To send marketing communications by email or other channels, and to show you online advertisements, including based on items you have viewed or purchased — subject to your choices described below.
Security and Fraud Prevention. To authenticate accounts, secure payment and ordering, and detect or investigate fraudulent or unsafe activity.
Communicating with You. To respond to inquiries and maintain our business relationship with you.
Legal Reasons. To comply with applicable law, respond to legal process, and enforce our policies and Terms of Service.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

With Shopify and other vendors who perform services on our behalf (e.g., payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping carriers).
With business and marketing partners to provide advertising and marketing services. We use Shopify to support personalized advertising based on your online activity. Depending on where you reside, you may have a right to direct us not to share your information for targeted advertising purposes. You can exercise this right here.
When you direct or consent to disclosure, such as to ship products or through social media or login integrations.
With our affiliates or within our corporate group.
In connection with a business transaction (such as a merger), to comply with legal obligations, to enforce our terms or policies, or to protect the Services and our rights or those of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit may be transmitted to and shared with Shopify and third parties, which may be located in countries other than where you reside. Shopify may also use data from your interactions with our store, along with other merchants, to provide certain enhanced features; in those circumstances, Shopify is responsible for that processing, including responding to your related requests. Learn more at the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may link to websites or platforms operated by third parties. We do not control and are not responsible for the privacy or security practices of those sites. Review their policies before providing any information.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined under applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information sent to us may not be secure while in transit. We retain personal information for as long as needed to maintain your account, provide the Services, comply with legal obligations, and resolve disputes or enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances.

Right to Access/Know. Request access to the personal information we hold about you.
Right to Delete. Request that we delete personal information we maintain about you.
Right to Correct. Request that we correct inaccurate personal information.
Right of Portability. Request a copy of your personal information, or that we transfer it to a third party, subject to certain exceptions.
Right to Opt Out of Sale, Sharing, or Targeted Advertising. Depending on where you reside, you may opt out of the “sale” or “sharing” of your personal information, or of processing for “targeted advertising,” as defined under applicable law. You can exercise this right here. If you visit our site with the Global Privacy Control (GPC) signal enabled, we will treat this as an opt-out request for that browser/device, and will apply it to your account if we can associate the signal with one. Other than GPC, we do not currently recognize other “Do Not Track” browser signals.
Managing Communication Preferences. You may opt out of promotional emails at any time using the unsubscribe link. You may still receive non-promotional emails, such as order or account updates.

You may exercise these rights by contacting us using the details below. To learn more about how Shopify processes personal information and any related rights, visit Shopify’s Privacy Policy.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing a request, and you may designate an authorized agent to act on your behalf, subject to proof of authorization. We will respond within the timeframe required by applicable law.

Complaints

If you have concerns about how we process your personal information, contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country you live in.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the revised policy here, update the “Last updated” date, and provide notice as required by applicable law.